Most of our orders are processed within 24 hours of receiving payment. During peak seasons, orders may require additional time to be processed. Our warehouse is located in California. Your delivery timeframe depends upon the shipping method you chose. If you have provided a valid email address, you will be emailed a tracking number when your order has shipped.

Shipping to other countries can be a challenge but unlike many other sites, Sin in Linen ships internationally. Please make your import duty inquiries before you place your order. International shipments returned to us for non-payment of duties will be assessed a $25.00 USD restocking fee and shipping costs will be forfeited. To estimate taxes and duties, please visit the website of the shipping provider you have chosen:· http://www.ups.com· http://www.fedex.com· http://www.usps.com

When an item is out of stock at Sin in Linen, it may be out of stock with our vendor. In that case, the delay may be a few days to a few months depending on the item. We strive to keep our customers aware of inventory levels and the status of their orders. Please contact us if you have any questions!

Occasionally we’re so excited about a product – and think you’ll be too! - that we offer presales to our customers before they’ve arrived on our shelves. We do our best to estimate shipping time frames in our listings, but delays are possible. Payments are processed at the time the order is placed.  Orders containing pre-ordered and backordered items will ship once all items have arrived in stock. We are happy to arrange partial shipments by request – please contact us at customercare@sininlinen.com if you would like assistance.

Damaged during shipment
If your item is damaged during shipment, please keep all packaging and if possible take photos. We will file a claim for you with the shipping company, and photos of the damage can help expedite the process. We will gladly ship you a replacement while your claim is being processed.

Damaged during return shipment
A claim with the shipping company must be filed for products lost or damaged on their way back to us. Although we’d love to handle it for you, all claims have to be filed by the shipper. Reimbursements will be handled by the shipping company.  

Defective items
We stand behind our products! If you receive an item that you believe is defective, please notify us within 14 days of receipt. We may ask you to send us a photo so we can inspect the product and look into what happened. If we do ask you to return the item to us, we will provide a pre-paid shipping label. Once the item is on its way back to us (verified through online tracking), we will ship the replacement to you at no cost.

How do I process a return or an exchange?
We’re sorry to hear something didn’t work out, it happens. To process a return or exchange, please contact Customer Service at customercare@sininlinen.com within 30 days of purchase. 

What is your return and exchange policy?
We love you, baby! We don’t want you to be stuck with a product you don’t absolutely adore. 

If you aren’t 100% satisfied with your purchase, please contact customercare@sininlinen.com within 30 days of purchase to begin processing. No fuss, stress, or return costs - we want to make it right. 

Returns will be refunded to the original payment method or Sin in Linen store credit. 

I received a defective product. What do I do?
We’re so sorry to hear that the product you received is not up to our standards. These things happen, and we want to make it right. Please reach out to customercare@sininlinen.com within 30 days of purchase to process your exchange or return. 

To better understand the issue and prevent future defects, we ask that you please provide some imagery and written explanation of the defect in your email to customer support. We appreciate you taking the time to help our team better understand the situation. 

I received the wrong item(s). What do I do?
Oh no! We’re so sorry to hear that you received the wrong products. Please email customercare@sininlinen.com, and we’ll take care of you.

Orders for Washington State residents will be charged 9.5% sales tax.

For your convenience we accept Visa, MasterCard, Paypal and Amazon Payments in our secure online shopping cart. We do not accept checks.

While we fuss over the details, you don’t have to when it comes to caring for your new items.

For all non-silk items, we suggest washing in cold water and tumble drying on low. For our silk products, you’ll want to hand-wash them with a PH neutral detergent and air dry flat. Do not tumble dry or bleach these precious beauties.

We also suggest spot cleaning our throw pillows to keep their tassels in tip top shape.